We understand how exciting it is to receive a toy delivery—especially when it’s a gift or surprise! Our team works hard to make sure every order is shipped safely, accurately, and on time.

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays). Orders placed after 3 PM will be processed the next business day. During peak seasons or sales, processing may take slightly longer, but we’ll keep you informed.

2. Shipping Methods and Estimated Times

We offer:

• Standard Shipping (3–7 business days)
• Express Shipping (1–3 business days)
• Local Delivery/Pickup (if available in your region)

Shipping times begin once your order is dispatched, not when the order is placed.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location and chosen shipping method. Orders over $50 may qualify for free standard shipping (before taxes and after discounts).

4. Tracking and Notifications

You will receive a confirmation email after placing your order, followed by a shipping confirmation with a tracking link once the item ships. You can check the status of your delivery anytime.

5. Delivery Delays

While we work with reliable couriers, delivery delays can happen due to weather, holidays, or carrier issues. We are not responsible for third-party delays but will assist in tracking and resolving any issues.

6. International Shipping

We currently ship within [your region/country] only. For international requests, please contact our support team.

7. Incorrect Address or Delivery Failure

Please double-check your shipping address before submitting your order. If a delivery fails due to an incorrect address or unavailability to receive, we may charge for re-delivery.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, notify us within 7 days of receipt. We will file a claim with the courier and work to replace or refund your order as appropriate.